Hospitality And Hotel Administration

 Many hotels have invested heavily in information technology infrastructure and networking that deploy the latest technical advances in their operations. The new technologies which are gaining entry into the hospitality segment are Wi-Fi (wireless fidelity), radio frequency identification, and the possibility of tracking inventory and guest data through the convergence of cellular and wireless technologies, GPS (Global Positioning System), VoIP (Voice over Internet Protocol), handheld communication devices and so on. Hotels either provide Wi-Fi as a value added amenity to the guest or offer the service at a cost to their guest. Wi-Fi is provided in guest rooms as well as public areas, lobbies, meeting rooms, lounges and so on. In The House-Keeping Department  WLAN (Wireless Local Area Network) technology is enabling a wide range of hospitality applications in the housekeeping department. Housekeeping staff can now conduct room checks after a guest vacates the room through the hand...

The guest room is the main product of a hotel as it contributes to more than 50% of the total sales making the profit percentage from the room sales very high. Guestrooms in a hotel have a role in the image building of the hotel. Guests may stay in a hotel for pleasure, convenience or from necessity. Whatever the reason for the stay, they will always expect a certain standard of service and comfort. It used to be customary to have rooms of more or less than the same standard throughout the property, but the trend is changing now. Guests are now being offered a choice of more expensive rooms with upgraded facilities. Hotels now offer a wide variety of rooms catering to the needs of different types of travelers. Types of Guest Rooms Single room A room with a standard single bed to accommodate single person. Double Room A room which has double bed and provide sleeping comforts for two persons. A double bed is a large bed. Twin Room A room having two single beds separated out by a small be...

Guest supplies include all the items that is conducive to the guest’s comfort and convenience. Many hotels follow a common pattern in placement of guest supplies in their rooms. In the room Behind the door:  A DND card the reverse of which is “Please make up my room” on the door knob on the inside of the door.  A detailed map of fire exits ideally affixed behind the door.  A notice reminding guest of safe deposit facilities at the cashier’s desk (Many hotels have an electronic safe box in the guest room. However, in that case the notice is not required.) In the wardrobe:-  Coat hangers  Skirt hangers  Laundry bags and the list of laundry facilities and charges  A few plastic utility bag (valet bags)  A sewing kit (Dutch wife) is placed in the drawer On the dresser table:-  An ashtray and match box  A candle on a candle stand  A guest stationery folder with monogrammed note papers, envelopes, post cards with hotels picture, guest comment card, Letterheads, house rules and reg...

Each department of a hotel has been established to carry out its own specialized functions. Yet each is an important part of the whole operation and must coordinate its activities with those of all other departments. The work of some departments is virtually self contained but by the very nature of its functions, the housekeeping department disperses its employees throughout the house. The house keeping control desk is the nerve centre of the entire department. Its efficiency determines the effectiveness of the housekeeping function. It is the focal point for coordination of information and communication to various points in the house keeping department as well as other departments of the hotel. The role of housekeeping control desk is to facilitate communication to various departments of the hotel. Front Office a) Rooms are the chief concern of both the departments. They must continuously exchange information of room status. Front office informs housekeeping of departure rooms to be c...

The elements are the visual components used in creating an object or a composition. They include line, form, texture, colour, pattern, light and space. These elements help in conveying fundamental ideas and also in creating objects which add charm in our home interiors. LINE: Line is the basic design element. It can be static or dead, represented by a line in a horizontal position. It can portray rhythm, movement and unity by vertical position. Curved lines look gracious and flexible. Diagonal lines are dynamic and create the impression of restlessness. Line is a unifying factor in home interiors. It can be destructive element in overall effect. Too many lines of different nature create an impression of visual chaos. Vertical lines create the illusion of height to the room and horizontal lines will lend a look of more length to the room. Rooms with horizontal furnishing seem to be more spacious. In the home interiors, vertical lines of doorways, draperies, side boards give the necessar...

Cleaning Organisation Cleaning is carried out for the following reasons :- a) Aesthetic appeal – The environment is made visually attractive and appealing b) Hygiene – Effective, frequent cleaning controls, the growth and reproduction of pathogenic bacteria and other germs. c) Maintenance – Surface and articles, however good in quality will have a long and functional life only when they are cleaned on regular basis. d) Safety – Cleaning is done for safety against health hazards, fire hazards and slip hazards. Types of soil:- a) Dust- This is composed of loose particles deposited from the air. It contains both organic (human and animal hair, dead skin cells, plants) and inorganic (sand, dry earth) matter. b) Dirt – This implies dust held together firmly by moisture or grease on rough surfaces. c) Tarnish – This is a discolouration or deposition on a metal or alloy surface caused by chemical reaction with certain substances found in air, water and food stuffs. Different types of metals g...

CLEANING AGENT Cleaning agents are perhaps the most critical aids of housekeeping staff in their job to keep their house neat and clean. Cleaning agents in general can be defined as natural or synthetic substances that are used to assist the cleaning process. Cleaning is primarily the removal of dirt and dust. The various kinds of cleaning agents used for house keeping staffs are as follows: 1) Detergents 6) Deodorants 2) Acid Cleaners 7) Laundry aids 3) Alkaline cleaners 8) Polishes 4) Solvent cleaners 9) Floor seal 5) Disinfectants 10) Abrasive Water: Water is referred as a universal solvent, and this is the prime agent in cleaning process. However though an excellent solvent, water alone is not an effective cleanser to meet the standards most hotels require. Water is supposed to be a surfactant (surface active agent). 1) Detergent: Detergents may be made from a base of either pure soap or organic chemicals. Detergents are of two types:  Soapy Detergent: Soapy detergent is made from...