Many hotels have invested heavily in information technology infrastructure and networking that deploy
the latest technical advances in their operations. The new technologies which are gaining entry into the
hospitality segment are Wi-Fi (wireless fidelity), radio frequency identification, and the possibility of
tracking inventory and guest data through the convergence of cellular and wireless technologies, GPS
(Global Positioning System), VoIP (Voice over Internet Protocol), handheld communication devices and
so on. Hotels either provide Wi-Fi as a value added amenity to the guest or offer the service at a cost to
their guest. Wi-Fi is provided in guest rooms as well as public areas, lobbies, meeting rooms, lounges
and so on.
In The House-Keeping Department
WLAN (Wireless Local Area Network) technology is enabling a wide range of hospitality
applications in the housekeeping department. Housekeeping staff can now conduct room checks
after a guest vacates the room through the hand held Wi-Fi enabled device to report the status
of the room
They also communicate with security personnel instantly over e-mail in case of an emergency.
Staff can also ensure from a remote spot that fire extinguishers are charged, emergency lights
are functioning, and so on.
Check and communicate inventory invention for guest room supplies and the stocking of
minibars in order to ensure that provisions are replenished in an efficient manner.
Computers are now being used in many housekeeping departments for room management,
inventory control and linen management.
Computers can now be linked to the telephone system in each individual guest room. This
technology greatly reduces the cost of individual wiring in each guest room. For e.g. an interface
can be created between the telephone systems of the hotels computer network by the guest
room attendant dialing a specific sequence of numbers on the phone from the specific
guestroom. Once connected the computer immediately recognizes the room no. to which it is
being connected.
House keeping operations modules are widely available such as forecasting attendant
requirements, daily housekeeping scheduling, tracking house keeping history and monitoring
room attendant’s performance.
There are also module to track the status from dirty room to ready room for inspection and
cleaned room which are ready for the guest.
Many hotels also offer a detection technology when the guest puts the tray outside the door,
housekeeping is alerted from a triangle sensor on the tray that triggers another sensor in the
door way. This immediately alerts the staff to the waiting tray with a blinking light.
The housekeeping staff can also be alerted when the room is available for cleaning by the guest.
In this application, guest clicks a button, which sets off another sensor to indicate they are gone
and the room can be cleaned.
Occupancy report, discrepancy report, list or under repair rooms can be sent to front office
through WLANs system by which manual work can be avoided.
The housekeeping module can also schedule the servicing of guest request, for e.g. if a guest
calls the front desk and request for a crib or extra towels, the front desk can simply input this
request into the computer and it then appears on the main housekeeping monitor screen. A
guest request notification can also be sent to the room attendants automatically to the hand
held wireless PDA (Personal Digital Assistant) or cell phone by way of text message or e-mail.
WLANs allow guest to share hi speed internet connections, browse the web, access their
corporate networks, remotely yet securely, access the business centre from their rooms,
organize video conference, play games online, and use multiplayer gamin options.
the latest technical advances in their operations. The new technologies which are gaining entry into the
hospitality segment are Wi-Fi (wireless fidelity), radio frequency identification, and the possibility of
tracking inventory and guest data through the convergence of cellular and wireless technologies, GPS
(Global Positioning System), VoIP (Voice over Internet Protocol), handheld communication devices and
so on. Hotels either provide Wi-Fi as a value added amenity to the guest or offer the service at a cost to
their guest. Wi-Fi is provided in guest rooms as well as public areas, lobbies, meeting rooms, lounges
and so on.
In The House-Keeping Department
WLAN (Wireless Local Area Network) technology is enabling a wide range of hospitality
applications in the housekeeping department. Housekeeping staff can now conduct room checks
after a guest vacates the room through the hand held Wi-Fi enabled device to report the status
of the room
They also communicate with security personnel instantly over e-mail in case of an emergency.
Staff can also ensure from a remote spot that fire extinguishers are charged, emergency lights
are functioning, and so on.
Check and communicate inventory invention for guest room supplies and the stocking of
minibars in order to ensure that provisions are replenished in an efficient manner.
Computers are now being used in many housekeeping departments for room management,
inventory control and linen management.
Computers can now be linked to the telephone system in each individual guest room. This
technology greatly reduces the cost of individual wiring in each guest room. For e.g. an interface
can be created between the telephone systems of the hotels computer network by the guest
room attendant dialing a specific sequence of numbers on the phone from the specific
guestroom. Once connected the computer immediately recognizes the room no. to which it is
being connected.
House keeping operations modules are widely available such as forecasting attendant
requirements, daily housekeeping scheduling, tracking house keeping history and monitoring
room attendant’s performance.
There are also module to track the status from dirty room to ready room for inspection and
cleaned room which are ready for the guest.
Many hotels also offer a detection technology when the guest puts the tray outside the door,
housekeeping is alerted from a triangle sensor on the tray that triggers another sensor in the
door way. This immediately alerts the staff to the waiting tray with a blinking light.
The housekeeping staff can also be alerted when the room is available for cleaning by the guest.
In this application, guest clicks a button, which sets off another sensor to indicate they are gone
and the room can be cleaned.
Occupancy report, discrepancy report, list or under repair rooms can be sent to front office
through WLANs system by which manual work can be avoided.
The housekeeping module can also schedule the servicing of guest request, for e.g. if a guest
calls the front desk and request for a crib or extra towels, the front desk can simply input this
request into the computer and it then appears on the main housekeeping monitor screen. A
guest request notification can also be sent to the room attendants automatically to the hand
held wireless PDA (Personal Digital Assistant) or cell phone by way of text message or e-mail.
WLANs allow guest to share hi speed internet connections, browse the web, access their
corporate networks, remotely yet securely, access the business centre from their rooms,
organize video conference, play games online, and use multiplayer gamin options.
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